Communication & De-escalation and Fundamental Body Language

Communication & De-Escalation:

This four-hour presentation provides verbal and kinesics tools to safely and effectively accomplish the following: maintain composure, establish rapport, communicate well, establish cooperation, and gain compliance with students, parents, members of the public, peers, and administration. Additionally, the course provides important insight into understanding crisis, predictability, bias, and body language. This presentation will educate attendees on an easy to employ, highly effective, universal communication system (The Wolfson Formula).  It helps professionals maintain their own behavior in stressful and critical situations, gain compliance from difficult people, and achieve cooperation where they might not have been able to do so otherwise without the training. “Communication and De-escalation” suits public safety professionals, school staff, security personnel, government employees who contact the public on a regular basis.

Fundamental Body Language: This four-hour presentation is based upon the physiological “fight, flight, or freeze (F3) mechanism.” It provides insight into the physiology and psychology of both the learner and the learner’s interactions with other people. This is a fast-paced four-hour class divided into two distinct halves.  The first half explains the human physiological responses to stress, from simply lying or during the involvement of a critical life-threatening event. The second half of the class outlines specific F3 indicators. These indicators are divided into seven categories: body posture, hand movements, eyes, facial, body function, vocal, and proxemics.   Each indicator is explained and its origin and association with F3 is explained. There are over 50 indicators explained in all.